Frequently Asked Questions

How do I create an account?

On the homepage of Elancoreminders.com, click the "Create Your Account" link. This will take you to a form to populate information about yourself and your pet(s).

I forgot my account password. What should I do?

On the homepage of Elancoreminders.com, click the "Forgot password?" link. You will need to enter the email address that is stored for your account and click "submit." We will send you an email that will allow you to create a new password.

How can I make updates to my account?

Simply log into your account from the Elancoreminders.com homepage. Once logged in, all of the previously submitted information, except password, will be displayed and you will be able to edit as needed. Be sure to submit the form once all of the updates desired have been made. It may take 24-48 hours for updates to take effect.

How do the email and SMS refill reminders for my pet work?

Refill reminders are based on "Dose Last Administered" and "Doses Remaining" fields. We will send you a refill reminder one month prior to when your pet will be on its last dose.

How do the email and SMS dosing reminders for my pet work?

Dosing reminders are based on the "Dose Last Administered" field. We will send you a dosing reminder on the date that aligns. If the date in "Dose Last Administered" is 1/23/2016, then you would receive a dosing reminder on 2/23/2016 and continue until no doses are remaining.

I signed up to receive email but now I've decided I want to receive SMS text messages. What should I do?

Once logged into Elancoreminders.com, click to place a checkmark in the box for any of the pet(s) that you want to receive text message reminders for. You will also need to review and accept the text messaging terms and conditions. Message and data rates may apply. It may take 24-48 hours for updates to take effect.

I am having difficulties using the website. What should I do?

Elancoreminders.com is built to work on the latest browsers for Internet Explorer, Chrome, and Firefox. If you are using the latest browser and are still having issues, please contact us.

I unsubscribed from an email but now I want to receive the reminders again. What should I do?

Once logged into Elancoreminders.com, click to place a checkmark in the box for any of the pet(s) that you want to receive email and/or SMS reminders for. It may take 24-48 hours for updates to take effect.